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Author Topic: Could not find the gallery "gallery name" Please contact the site administrator  (Read 471 times)

Offline SRD

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I have uploaded images into 3 galleries, but when I try to view them on the front end, I receive the error: Could not find the gallery "gallery name" Please contact the site administrator.

One gallery name is "Bali Kids : Safari Park Visit".

Do the spaces in this name present a problem to RSGallery2?  Thanks!

Offline mirjam

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I'm assuming you're using RSGallery2 2.2.1 on Joomla 1.5.26. You are using Joomla SEF and in the RSGallery2 Configuration you have set "Advanced SEF" to "Yes (using number and alias, no need for unique aliases)" or "Yes".

The name "Bali Kids : Safari Park Visit" is not a problem, at least it works on my system. The link either gets to be .../photos/20-bali-kids--safari-park-visit or ../photos/gallery/Bali%20Kids%20-%20Safari%20Park%20Visit (where the menu item is called "photos".

The error message originates in the router.php: RSG2 tries to get the gallery id number by using the gallery name, however, it does not find any galleries with that name.

Could you try with a simple gallery name like "test"?
Could you give your system details? See this post: http://www.rsgallery2.nl/rsgallery2_2.x_bugs_problems/posting_rules_16637.msg43162.html
Suddenly on maternity leave: our baby boy was born a few weeks early, he's doing well now.
For the next couple of weeks I won't available, for true emergences pm locutusweb please.

I hope that RSGallery2 users will help each other out in the mean time.

Offline SRD

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  • Posts: 7

I created a gallery called test, and it took me to a thumbnail of the test photo, but when I clicked on the thumbnail I received "Could not find the image 'high_tea_001:1'. Please contact the site administrator to solve this issue."

I am using Joomla 1.5.25 and RSGallery 2 2.2.1 - SVN 1043.

Offline mirjam

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Could you give the rest of the System Details as well (Backend > Help > System Info > System Info)?
Please also upgrade to the latest Joomla version. Although that might not help with this problem, 1.5.26 is a security update.

Are you indeed only using Joomla SEF? Or do you use a third party SEF component?
And what is the SEF setting in the RSGallery2 Configuration?

The name "high_tea_001:1" is not a problem when I use it.
Suddenly on maternity leave: our baby boy was born a few weeks early, he's doing well now.
For the next couple of weeks I won't available, for true emergences pm locutusweb please.

I hope that RSGallery2 users will help each other out in the mean time.

Offline SRD

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  • Posts: 7

Have updated to Joomla v1.5.26

PHP Built on:    Linux lsh-001.westnethosting.com.au 2.6.18-194.26.1.el5.centos.plus #1 SMP Wed Nov 10 12:06:47 EST 2010 i686
Database Version:    5.0.77-log
Database Collation:    latin1_swedish_ci
PHP Version:    5.2.17
Web Server:    Apache/2.2.11 (Unix) PHP/5.2.17 FrontPage/5.0.2.2635
Web Server to PHP interface:    apache2handler
Joomla! Version:    Joomla! 1.5.26 Stable [ senu takaa ama busani ] 27-March-2012 18:00 GMT
User Agent:    Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

Using normal Joomla SEF Urls
RSGallery2 SEF was set to Yes. 
I've turned it off, and problem has gone.

Offline mirjam

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For the "Advanced SEF (all gallery names and item titles must be unique)" there are three options
1. No
2. Yes
3. Yes (using number and alias, no need for unique aliases)

You started with option 2. (Yes) and you had a problem, option 1. (No) doesn't give a problem. Does options 3 give a problem or not?

I double checked the "duplicate item name" since in the code the name given is search in the database. If there is not exactly 1 (no more, no less) entry, RSG2 checks if there are no entries, and it gives the error you got, else there are more than one entries with the same item name. That one, correctly, gives an error message about duplicate names. Something happens with the gallery/item name not being found that I cannot reproduce (yet?).
Suddenly on maternity leave: our baby boy was born a few weeks early, he's doing well now.
For the next couple of weeks I won't available, for true emergences pm locutusweb please.

I hope that RSGallery2 users will help each other out in the mean time.
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